From Thank You To Rock Star in One Easy Step
About a year ago I was introduced to the art of writing a note. I say introduced because though I enjoy writing and have sent many a note out in my lifetime it has been inconsistant at best.
I use to think I was pretty good at doing those notes and cards. After all I always seemed to manage to get those birthday cards out to all my children, grandchildren and great-grands too and even sent cards to the little ones for all the holidays throughout the year. With 5 children, 17 grands and greats and all the spouses and significent others that IS a lot of cards for a lot reasons.
Then last year things changed. I was introduced to writing notes to everyone I met. A note to say I enjoyed meeting you, to say thank you for whatever reason, to sometimes say nothing more than I was thinking of you.
When I was introduced to writing notes they challenged me to send out 25 cards a week. A week mind you. 25 cards to say whatever to whoever had crossed my path or mine theirs. Easy right?? Wrong. It was tough. First in finding who for Pete's sakes I was going to send a card to, then in what do I say and then in just doing it.
As the year progressed I stumbled along all the time hating the pressure I felt in finding who to write to and what to say. I eeked my way up from 5 to 10 to 15 to 19 notes give or take and then it happened... I had an aha moment.
You see, one of my pet peeves is bad customer service. Nothing ruffles my feathers more than to walk up to a register to check out and hear the customer service person complaining about their job, or does not acknowledge my presence or worse yet acts like I have inconvenienced them by being there. Same goes in restaurants. Bad service always makes a good meal go sour.
I had started carrying a few notes with me by now just in case I thought of someone to write a note to while stuck in traffic or at an open house. One day when I received great service at my favorite Mexican Restaurant I whipped out one of those cards and wrote a thank you. I inserted one of my business cards (with my photo on it of course) and left it on the table.
Well life got busy, we ate in a few other restaurants and then that Margarita started calling my name. So off we went to visit my favorite Mexican Restaurant La Fiesta in Edgewater.
Well, this time when I walked in and they saw it was me their faces just lit up. Where have you been they asked? How you doing? Where would you like to sit? Do you have a preference? I was escorted to a booth I had chosen by one server and my drink came without me ordering by another. As we sat there pouring over the menu another server stopped by our table to say hello and chat a bit. Then the manager stopped by. Refills of chips and dips and drinks came without asking. The service went from very good to great. Wow how nice was that?
Each time I visited La Fiesta the service just keeps getting better and better. So much so that now when I stop in to eat I feel like a rock star when I walk through their door and they see it is me. They know where I like to sit and somehow always have the booth available, My drink is always there without asking and every server continues to stop by and say hello.
One day I took my granddaughter/partner there for lunch. As the meal progressed she said to me, you must come in here a lot. Why do you say that I asked? Because they all know you and talk to you and bring you things and, and, and... Honey I said, it all started from a thank you note I wrote to them and left on the table. A simple thank you note. Who would have thought?
Since then Customer Service has vastly improved in all areas of my life from this simple gesture of leaving a thank you note. In a world where people barely acknowledge each others presence, this simple gesture of mine for those who do has not only made my life brighter but it seems to make theirs brighter too. And no longer do I stew over those that deliver bad service because now I seek out those who offer even a tad of good service my way. Then I whip out a note, write a simple thank you, hand it to them or leave it on the table or counter and leave with a smile on my face and one in my heart too. There is just something magical about it. And amazingly, 25 cards a week became so very simple.
From Thank You to Rock Star in One Simple Step.
Hmmm... I think I hear that Margarita calling my name again
Martha Brown Long & Foster Real Estate www.AnnapolisMdHomesandMore.com
About the Author Martha Brown- As a third generation Annapolitan I love to write about my experiences in and out of the real estate market. Licensed since 1992 all with Long & Foster I am a Certified Residential Specialist (CRS) and a Seller Representation Specialist (SRS) whose passion is homes in the Annapolis MD area and surrounding communities. My goal is to help my clients understand the real estate market and to then make sound real estate decisions.
Martha can be reached at 410-260-2800 ofc or
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