Annapolis Md Homes and More: From First Contact To Last I Always Felt I Was In Good Hands

From First Contact To Last I Always Felt I Was In Good Hands

Funny how you can go years and not need a specific service provider and then something takes place and you not only need this person, you need the best. That is what happened to me a few days ago. I needed a structural engineer. A problem arose from a home inspection and for everyone to feel warm and fuzzy we needed this crack checked in the floor and wall.

My contact from years ago had retired so I put in a request for an ALL CALL (email) in all 3 Annapolis Long & Fosters offices. I also asked my buddies from my old office in Crofton. With that done I waited for the names to pour in. Boy was I fooled.

Every agent who responded gave me the same name. The exact same name and regards. Wow... This guy had to be amazing so I called immediately. 

He answered his phone and was very cordial and unflappable. He would be happy to meet me there and see what the concern was. He wanted a copy of the home inspection so that he could address exactly what the inspector said and so we made an appointment to meet.

He came on time, with a calm demeanor and his tools of trade in hand. He made notes, discussed what he saw and left with me knowing what was going to take place. His expertise was apparent, his personality perfect for the position. And now that I have done business with him I can see why he came so highly regarded.

From first contact to last I always felt I was in good

This interaction I had reminded me of how his business is a lot like mine, and like a lenders, and a home stager and so many more. It may be years between the time we are needed again but when that time comes it sure would be nice if we were the only name our own SOI thought of. Because it sure was nice being the one on the receiving end of this exceptional and expert service for a change.

Exceptional service CAN make you the one and only.  



About the Author Martha Brown- As a third generation Annapolitan I love to write about my experiences in and out of the real estate market. Licensed since 1992 all with Long & Foster I am a Certified Residential Specialist (CRS) and a Seller Representation Specialist (SRS) whose passion is homes in the Annapolis MD area and surrounding communities. My goal is to help my clients understand the real estate market and to then make sound real estate decisions. 


Martha can be reached  at 410-260-2800 ofc or

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Martha Brown of Long & Foster Real Estate.

320 Sixth Street

Annapolis, MD 21403

410-260-2800 office

410-440-7839 cell/text  

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Comment balloon 6 commentsMartha Brown • January 13 2014 05:11PM


Martha, I think this is what we all strive for. The more competitive a trade the harder it is to be THE ONE that people refer. I'm glad you found a great resource for your business. 

Posted by Kathleen Daniels, San Jose Homes for Sale-Probate & Trust Specialist (KD Realty - 408.972.1822) about 5 years ago

Martha, Sounds like the right guy to do business with!  Are you keeping his name a secret to keep him all to yourself?  :)  Glad you had a great experience!


Posted by Bridget "Mortgage Mama" McGee, Maryland Mortgage Mama NMLS#196068 (SWBC Mortgage 410-960-2061) about 5 years ago

Love this post!

'Exceptional service CAN make you the one and only.''

This past year, we needed a structural engineer also for a foundation crack. He was superb. Wonder if this is the same person. Let's talk.

Posted by Margaret Rome, Baltimore Maryland, Sell Your Home With Margaret Rome ( HomeRome Realty 410-530-2400) about 5 years ago


Just another great example about how important service is. People remember. What a great find this guy was. Hopefully you won't need him again but if you do you won't have to worry.

Great vendor recommendations are a blessing!!


Posted by Jeff Dowler, CRS, The Southern California Relocation Dude (Solutions Real Estate ) about 5 years ago

Hello Martha and VB loves your post, very well writtena lucky meeting! Featured at the group:


VB ;o)

Posted by Robert Vegas Bob Swetz, Las Vegas Henderson Homes for Sale (Realty ONE Group) about 5 years ago

Always great when GOOD news is shared - terrific local post!

Posted by Cara Marcelle Mancuso, Call a Marana neighbor, I'm THERE! LONG REALTY (Long Realty - Dove Mountain, Marana AZ) about 5 years ago